FAQ

At SWAPBOX LTD, we know purchasing furniture online can raise a few questions — and we're here to answer them with the clarity and care you deserve. If you can’t find what you’re looking for, feel free to contact our friendly support team.

💡 1. What products do you sell?

We specialize exclusively in dressing tables — from modern minimalist vanities to vintage-inspired pieces. Each item is hand-selected for quality, function, and timeless appeal.

🚛 2. Do you offer free shipping?

Yes, we do!

UK Orders: £5.99 flat rate or free on orders over £50
International Orders: £20 flat rate or free on orders over £250

⏱️ 3. How long will delivery take?

UK Orders: Typically arrive within 2–5 business days
International Orders: Delivery may take 7–14 business days, depending on your location
You’ll receive tracking details as soon as your order ships.

🔁 4. What is your return policy?

We offer free 30-day returns and exchanges. If your item doesn’t meet expectations, simply contact us within 30 days of receiving it and we’ll assist with a smooth return process.

📦 5. What if my dressing table arrives damaged?

While we take great care in packaging, if your item arrives damaged, please:

Take clear photos of the item and packaging
Contact us within 48 hours of delivery at support@iu5s9.com
We will arrange a replacement, repair, or refund depending on the situation.

🛠️ 6. Do I need to assemble the dressing table?

Most of our vanities require minimal assembly. Assembly instructions are included in the package. If you need further assistance, our support team will be happy to help.

🌍 7. Do you ship internationally?

Yes, we do! We ship to select countries worldwide. International shipping is £20, or free for orders over £250. Customs duties (if applicable) are the buyer’s responsibility.

🔒 8. Is shopping on your website secure?

Absolutely. Our site uses SSL encryption to keep your data safe. Payments are securely processed through trusted providers like Shopify Payments, PayPal, and major credit cards.